Privacy Policy

Privacy Statement

Welcome to the Privacy Policy Page of www.automall.com.hk.

Before you proceed on to read this Privacy Statement, please understand that we collect your personal information with the sole purpose of improving our services and delivering unmatched user experience on our website. This Privacy policy shall govern every aspect of you privacy on www.automall.com.hk. This privacy policy shall also govern the collection, use, and disclosure practices of personal information that are accessed by  through its channel partners, subsidiaries, affiliates and third-party business entities, who provide car listing services on behalf of www.automall.com.hk. However, the collaborating distribution partners and affiliates of www.automall.com.hk shall be entitled to maintain their own privacy policy. You should acknowledge that this Privacy Policy won’t protect your privacy on third party websites and offline platforms / methods that may be used to collect your personal information.

You should acknowledge that www.automall.com.hk may contain links to third party websites for providing car specifications, reviews, price comparison, and other useful information. Your access to these third party websites or use of services on such websites is subject to their own terms of service and privacy policy. You should carefully read their privacy statements before accessing third party websites or using their services to avoid any unpleasant situation. We shall not be responsible for any breach of your privacy or unauthorized access to your personal information through third party websites, irrespective of our business relationship with them.

This Privacy Policy shall be deemed as part of your entire agreement that you enter with www.automall.com.hk for accessing its website or using the services being offered on this website or the websites of its collaborating partners.

When you access this website, or using any service being offered on this website or the websites of its collaborating partners, www.automall.com.hk shall be entitled to collect your system-specific non-identifiable information as we as personally identifiable information. However, all such collection, processing, storage, use, sharing or disclosure of your personal information shall be governed by the provisions of this Privacy Policy.

PERSONALLY IDENTIFIABLE INFORMATION

You should acknowledge that access to this website shall be voluntary, but you may be required to register with us for using certain value-added services being offered by www.automall.com.hk or its channel partners, subsidiaries, affiliates, licensors or collaborating service providers. Registered users should be entitled to more privileged status in matters related to access or use of our services. When you apply for subscription / membership to www.automall.com.hk, you may be required to submit your personally identifiable information like name, age, sex, phone number, email address, credit card information and other details of your demographic profile. In a nutshell, personally identifiable information is collected only when you voluntarily submit this information.

You should acknowledge and consent that www.automall.com.hk or its channel partners, subsidiaries, affiliates, licensors or collaborating service providers shall be entitled to collect, process, store and use your personally identifiable information when you:

  • Submit the information to take part in surveys, sweepstakes or contest.
  • Submit your personal information for subscribing to editorials, newsletters of other valuable information that are delivered through email.
  • Submit required user information to register your complaints, feedbacks or request any information.
  • Submit required user information to request car specifications, price quotes or any other features /services being offered on this website.
  • Provide required information while using our toll-free number to resolve your queries and concerns regarding listed vehicles or contact the support executives of www.automall.com.hk regarding any service being offered on the website.

In case you purchase web-space on our site for publishing your ads or listing your cars through our affiliates, channel partners, collaborating service provides, or newspaper / print media, www.automall.com.hk shall have a right to access your personally identifiable information for hassle-free processing of your order / listing of your vehicles.

Passive or Non-identifiable Information

You should acknowledge and consent that www.automall.com.hk and its channel partners, subsidiaries, affiliates, collaborating service providers and participating businesses shall be entitled to collect non-identifiable user information by using automated tools and techniques like cookies, web beacons and log files. These automated tools and techniques are very instrumental for providing improved and customized services to the users.

Cookies: Cookies are small text files that are stored by our servers on the hard disk of your computer. Cookies let us identify you on our website and subject to your permission to store these cookies on your hard drive, allow us to collect anonymous system information / browsing behavior.

Web Beacons: Web beacons are basically image tags that are embedded into a web page. They are also known by several names like pixel tags, single-pixel GIFs, clear GIFs and Internet tags.

Log Files: Log files provide important information like your IP address that allow us to verify your usual location while accessing our website.

Despite providing non-identifiable user information, automated tools like cookies, web beacons and log-files allow us to uniquely identify you on our website. We use these techniques to track your presence on our website, and gather data related to your browsing behavior like how much time you spend on the website, what are the source and destination websites, what pages attracted you most, and what pages or features might have dejected you to bounce off. We also gather information about your browser type and operating system being used.

The cookies prove very instrumental in improving the browsing experience of our users. For example, you don’t have to repeatedly enter your name, address, zip code or other profile information for filling different forms or using several features / services on our website. Cookies allow www.automall.com.hk and its channel partners, subsidiaries, affiliates, collaborating service providers and participating businesses to track exactly what advertising you have seen on this site. This allows us to deliver customized offers and streamline our advertising campaign as per your needs and preferences. www.automall.com.hk may use web beacons to track what percentage of commercial emails are opened or forwarded by its users.

If you are not comfortable with the collection, processing and/or use of your non-identifiable personal information and browsing behavior, you can disable certain cookies from our website by making appropriate changes in the configuration settings of your web browser. However, you should understand that disabling cookies may prevent you from accessing / using specific features of our website, or you may not be able to access / use our web site at all.

INFORMATION USE

You should acknowledge and consent that www.automall.com.hk shall be entitled to use the personal information (collected through cookies or stored on our database) for the following purposes:

To deliver requested information or services related to car specifications, price quotes of used / new cars and its spare parts. You should acknowledge that we may share your contact information with participating dealers, manufacturers or third party service providers to ensure that your request is confirmed or fulfilled in a hassle-free manner.

To follow up your previous request and ensure that participating dealers, manufacturers and third party service providers seriously responded to your request. You should acknowledge that we may contact you to get your feedback about the quality of service.

To inform you about the products or services being offered on our website and communicate with you regarding the use of our services. For example, we may contact you to inform about the ‘leads’ of your vehicles listed on this website, confirm requested ‘price quotes’ or ask you to participate in our surveys / contests.

  • To deliver customized offers, promotional materials, vehicle specifications and other information / newsletters on behalf of our affiliates, channel partners and collaborating businesses. However, you may decide to opt-out from our email subscription to stop receiving newsletters and promotional offers.
  • To facilitate third party distributors in providing customized offers and improve their services in case you consent to receive third party ads and promotional offers.
  • To improve our services and deliver unmatched user experience.
  • To promote our business relationship with affiliates, channel partners, licensors, collaborating service providers and participating businesses. However, any sharing or disclosure of your personal information shall be governed by this privacy policy.
  • To analyze the browsing behavior of our users or conduct research and development for website optimization, or carry out other internal purposes, including but not limited to the compilation of usage data.

Usage Data: Usage Data specifically pertains to non-identifiable personal information and browsing behavior of our users which is compiled in an aggregated form and used for research and analysis, internal optimization and smooth administration of www.automall.com.hk, or the websites of its collaborating partners. Non-identifiable personal information mainly contain aggregated and anonymous information like operating system, browser types and IP addresses that may serve a very instrumental role in troubleshooting problems and smoothly running the website.

Nothing in this privacy policy shall prevent us from using your personal information and communicating with you regarding the status of your registration / subscription with us, confirm / follow up any request submitted on this website, send update notification of this privacy policy or terms of service and prevent fraudulent or illegal activity on this website, irrespective of the fact that you have opted out to receive emails from www.automall.com.hk or its collaborating partners.

DISCLOSURE OF INFORMATION

www.automall.com.hk reserves a discretionary right to share your personal information in the following cases:

Affiliates: subject to your privacy rights, www.automall.com.hk shall be entitled to share your personal information with its channel partners, subsidiaries, affiliates, licensors and collaborating service providers for providing improved services and customized 'rental offers' to its users.

Requests: when you request vehicle specifications, ask for price quotes, or use our platform to message / email the dealers or manufacturers of cars, or communicate with third party car rental service, businesses or financial institutions, www.automall.com.hk shall have the right to share your personal information with respective third party dealers, businesses, financial institutions or their affiliates so that the requested information or services are smoothly delivered through our site. However, we shall not be held liable for any subsequent use or misuse of your personal information by these third party service providers, businesses, and financial institutions. The collection, use and disclosure of your personal information by these third party entities are subject to their own privacy policies, and you should carefully review their terms of service and privacy policy before using their services that may be offered through this website.


Promotions: www.automall.com.hk or its affiliates, licensors, channel partners or participating businesses may organize surveys, sweepstakes or contests to promote their business. In case you decide to participate in these sweepstakes /contents, you may be required to submit your profile information like name, age, address, zip code, etc. to participate, get alert notifications and /or receive prizes of these contests. You should acknowledge that www.automall.com.hk shall not be held liable for any subsequent use or misuse of your personal information by these third party entities / businesses. You should review their privacy policy before taking part in any such sweepstakes or contents.


Direct Marketing: unless you have explicitly given your consent to receive customized offers / direct marketing ads from these advertisers, www.automall.com.hk shall never use or share your personal information with third parties to directly launch any marketing campaign. In case you decide to receive these ads, www.automall.com.hk will ensure that your personal information remains secure, but we shall not be held liable for any subsequent use or misuse of your personal information by these third-party marketing companies.


Service Providers: You should acknowledge that www.automall.com.hk may engage various service providers to conduct research, analyze and improve its business, offer value-added services, securely process credit card information and smoothly run this website. We may also collaborate with third party service providers to conduct online surveys, organize contests and provide valuable information / newsletters to our users. www.automall.com.hk will take every feasible step to ensure that your personal information remains secure, but nothing in this privacy policy shall be taken as a guarantee against any possible disclosure or unauthorized access to your personal information by these third-party service providers.


Other: www.automall.com.hk shall retain a discretionary right to disclose your personal information in the following circumstances:

  • To protect its business or legal rights.
  • To prevent unauthorized use and unlawful activities on this website.
  • To comply with government regulations, investigating agencies and statues or rulings of the courts with competent jurisdiction.
  • To facilitate a smooth transfer of ownership in case of a merger or sale of our business in whole or parts thereof.

Email List Opt-Outs: You should acknowledge that www.automall.com.hk, or its subsidiaries, affiliates, licensors and other channel partners may send promotional emails and customized offers at your email address registered with us. However, you shall have a right to opt-out or stop receiving such promotional offers from the third party advertisers by adding your email to our opt-out list. www.automall.com.hk shall ensure that respective third party businesses don’t send any emails / promotional offers to users who have decided to opt out from receiving such offers.

You should acknowledge that follow-up emails or confirmation messages from www.automall.com.hk may contain customized offers and other promotional materials on behalf of its channel partners and collaborating businesses, but we never share your personal information with these third party service providers and businesses. However, nothing in this Privacy Policy shall prevent us from sending account related alerts and notifications or sharing user information with our collaborating partners and third party entities, including but not limited to service providers and insurance companies, when such sharing is necessary for promoting our business or protecting our legal rights. www.automall.com.hk shall have absolute control over the database and its usage in collaboration with any third party.

REGISTERED USERS

Access to this www.automall.com.hk shall be voluntary, but you may be required to register with us for using certain value-added services being offered by www.automall.com.hk or its collaborating partners. Registered users should be entitled with more privileged status to advertise / benefit from our car listing feature. However, your willingness to register with us or subscribe to any of our services shall be deemed as your explicit permission to receive customized product offers, messages and notifications from www.automall.com.hk, its subsidiaries, affiliates, channel partners and participating service providers.

Nothing in this privacy policy shall create any kinds of explicit or implicit guarantee that you will not receive unsolicited phone calls, messages and emails from third party entities or participating businesses. If you are not comfortable with customized product offers, you shall have a right to add your email address to our opt-out list. You may even decide to completely unregister / deactivate your account with us.

PUBLIC PLATFORMS

You should acknowledge that www.automall.com.hk may facilitate interaction between the users of this website by offering forums and public platforms like chat rooms, message boards, bulletin boards and comment areas. You should understand that any information posted or shared on these platforms may be accessed by the general public and therefore, you should refrain from sharing your personally identifiable information (like name, phone number and email address) on these platforms to avoid unsolicited calls and messages/emails from third party advertisers. www.automall.com.hk reserves a discretionary right to promote its business using your public profile and shared information.

CHANGES TO THIS STATEMENT

www.automall.com.hk reserves a discretionary right to modify, change or replace this Privacy Policy at any time, with or without your prior consent. If any change in this Privacy Policy takes place, we will take appropriate measures to inform you about such changes, but it shall be your obligation to regularly visit this Page and keep yourself updated about the policy changes that may occur over time. Once notified, the modified Privacy Policy shall replace all previous versions of this privacy policy, unless any parts of the previous version is retained. Continuous access to this website, or use of any services being offered by www.automall.com.hk shall be deemed as your acceptance of modified Privacy Policy. If you are not comfortable with our policy modifications, or have any reservations, you should be allowed to stop your access to this website and completely deactivate your account with us.

SECURITY

We believe that your personally identifiable information is the most valuable asset we have. Therefore, www.automall.com.hk has employed the cutting-edge encryption technologies to secure your communication on this website. We follow internationally standardized guidelines regarding physical, electronic and procedural safeguards to ensure that your personal information on this website is never compromised.  

However, you should acknowledge that your personal information may be uploaded and stored across several servers located in different countries outside the United States. This creates the risk of storing user information in countries where data security and cybercrime laws may be less stringent than the United States. Therefore, we don’t claim any kinds of absolute guarantee / warrantee against any possible breach to your privacy. You should bear all the risk that may be involved in uploading, storing and processing your personal information over the Internet. www.automall.com.hk shall not be held liable for any unauthorized access / interception or otherwise disclosure of your personally identifiable information to third parties.

CHILDREN

Accessing www.automall.com.hk or using any service on this website or the websites of its affiliates, licensors, channel partners and collaborating service providers shall be deemed that you have attained the legal age to enter a binding agreement with www.automall.com.hk, and if you haven’t, accessing this website or using its services under the guidance and supervision of your legal guardians, who shall enter this agreement on your behalf. Minors or children having less than years 13 of age are not authorized to access this website or use our services. www.automall.com.hk reserves a discretionary right to prevent kids from visiting this website or using its services. If we belief or become aware at any point that minors have disclosed their personal information on this website, we shall purge such personal information from our database.

THIRD PARTY WEBSITES / SERVICE PROVIDERS

Please acknowledge that www.automall.com.hk may contain links to third party websites. These links and ads can be very instrumental in providing valuable information to our users like car specifications, reviews, recommendations and other details from our affiliates, licensors, channel partners and collaborating service providers. We may also collaborate with third party service providers who specialize in statistical analysis and information about the site usage. Their services are used for internal management of this website. This Privacy Policy won’t protect your privacy on third party websites, who may use automated tools and techniques to collect your personal information as per their own terms and privacy guidelines.

We may also monetize this website by collaborating with the third party advertisers like AdSense, who may use their own cookies to collect information about your browsing behavior and streamline their delivery matrices for more effective and customized advertising. www.automall.com.hk shall not be held liable for collection, storage and use of your personally identifiable information by third party websites / service providers that are linked to this website. You should review their Privacy Policy and terms of service before accessing their website or using their service. Publishing third party ads or including links to third party website doesn’t mean that we are sponsoring or endorsing their products, services, views, reviews, suggestions or recommendations.


Cookies Policy

This website is owned and run by THE AUTOMALL LIMITED and AUTOMALL CLUB LIMITED (‘we’, ‘our’, ‘us’). If we use the term ‘our Group’, this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term ‘our online services’ refers to www.automall.com.hk, our mobile and tablet applications and any other websites or apps we own or run from time to time. If you use any of our online services, we will refer to you using the terms ‘user’, ‘visitor’, ‘you’, ‘your’, ‘yours’ in this policy.

1. The cookies used on our online services

The cookies we and our business partners use on our online services can be grouped into the following categories:

Essential cookies:

Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. Our cookie-preference cookie, described in the section ‘How to reject or opt out of receiving cookies’, is also an essential cookie. You may not be able to use our website without these cookies.

Website functionality cookies:

These cookies enable you to browse our online services and use features such as shopping baskets and wish lists.

Website analytics cookies:

We use these cookies to measure and analyse how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.

Customer preference cookies:

When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Social sharing cookies:

We use cookies to allow you to share content directly on social networking/sharing sites like Instagram, Facebook and Twitter. Examples would be if you wanted to 'like' or 'tweet' about a product advertised on our online services.

Interest-based advertising cookies:

You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website, and therefore often allows you to use the website without having to pay a registration or usage fee. Like many businesses, we place adverts for our services on a range of our partners' websites. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

2. Advertising cookies used on our business partners' websites

We place adverts on a number of third-party websites. We use cookies to control how often you are shown a particular advert on those websites, so you do not see the same advert too frequently. We do not collect any personal data within these cookies. To reject our use of these cookies, please refer to your browser settings as set out in the 'How to reject or opt out of receiving cookies' section below.

3. How to reject or opt out of receiving cookies

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that our online services cannot always control third-party cookies stored on your machine from our online services and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore you must manage these cookies directly with the relevant third party. Please see our 'Third party cookies' section below for more information.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

4. Third party cookies

Some of the cookies described above are stored on your machine by third parties when you use our online services. We have no control over these cookies or how the third parties use them. They are used to allow third parties to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see the individual third party's privacy policy listed below.

ANALYTICS

Google (Google Analytics)

This cookie provides anonymized data to allow us to understand user behavior and marketing performance across our Group.

More information and how to opt out: https://tools.google.com/dlpage/gaoptout

INTEREST-BASED ADVERTISING

Google (Google Analytics)

This cookie provides anonymized data to allow us to understand user behavior and marketing performance across our Group.

More information and how to opt out: https://tools.google.com/dlpage/gaoptout

Google / Double-Click (Channel Intelligence)

This cookie facilitates the tracking of performance related to Google Shopping.

https://www.google.com/settings/u/0/ads/authenticated?hl=en

Google / Double-Click (Double-Click DPA)

This is a management solution used to track the effectiveness of different advertising campaigns which are delivered to different audiences.

https://www.google.com/settings/u/0/ads/authenticated?hl=en

Google / Double-Click (Double-Click Floodlight)

This cookie allows us to target the advertising we do on third party websites more effectively.

https://www.google.com/settings/u/0/ads/authenticated?hl=en